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In 1897 the Original Swiss Army Knife was created in the small village of Ibach, Switzerland. Since that time the
Victorinox legacy and distinctive Cross & Shield have become synonymous with quality, functionality, innovation
and iconic design. Your Victorinox Travel Gear purchase is backed by that same commitment to excellence and
performance.
Each Victorinox Travel Gear design endures as many as 30 rigorous tests, simulating the most extreme real-world
scenarios and environmental conditions. Our testing regimen ensures the precision, strength and durability you
expect from the Victorinox name.
As a result, we unequivocally stand behind our products and guarantee every product we make to be free from
manufacturing defects for the duration of the warranty period. In the unlikely event that your product displays a
defect of a functional nature covered under warranty, we have a global network of Authorized Repair Centers ready
to provide you with service anywhere in the world.
Furthermore, we understand that product wear and tear over time or under frequent use is inevitable and can be
expected. While our warranties do not cover natural wear and tear, we do keep an inventory of replacement parts
and whenever possible, we will gladly repair damage resulting from wear and tear for a nominal fee.
We want you to be happy with your Travel Gear purchase. Rest assured, we’ve got you covered.
WE’VE GOT YOU COVERED
1 + 10 YEARS WARRANTY
Year 1: Victorinox Total Protection Program
During the first twelve months of ownership, your product is covered by the
Victorinox Total Protection Program.
•
This includes manufacturing defects, normal wear and tear, airline handling and
transit damage.
•
This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate
or stained fabrics), incidental/consequential damage (such as damage to or loss
of content of the bag, loss of use, loss of time), abrasion, solvents and accidents.
•
Note that the electronic device/function integrated in your travel product is not
covered by this warranty.
The Total Protection Program covers the repair expenses, shipping costs to and from
the repair center or a replacement product (identical or equivalent value) if your
product is beyond repair.
Warranty repairs must be carried out at an approved Victorinox service center.
Years 2 to 11: Victorinox Quality Warranty Program
From the beginning of the second until the end of the eleventh year of ownership,
your product is covered by the Victorinox Quality Warranty Program.
•
This includes manufacturing defects and normal wear and tear with the
exceptions of seams, stitching, fabric and zipper tape.
•
This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate
or stained fabrics), incidental/consequential damage (such as a damage to
or loss of content of the bag, loss of use, loss of time), abrasion, solvents,
accidents, airline handling and transit damage.
•
Note that the electronic device/function integrated in your travel product is
not covered by this warranty.
The Quality Warranty Program covers:
•
The repair expenses or a replacement product (identical or equivalent value) if
your product is beyond repair,
•
The shipping cost from the repair center.
You are required to either ship your product to us for repair, postage paid, or take it
to a Victorinox store or a Victorinox authorized retailer. If it turns out that the repair
of your bag is not covered by the warranty, your service center will contact you with
an estimate including repair fees and return shipping costs.
Warranty repairs must be carried out at an approved Victorinox service center.
The original sales receipt verifying the date of purchase from an authorized retailer
is required to validate your warranty coverage. Any repairs made will restore
the intended functionality. While repairs will be made professionally, we cannot
guarantee the original appearance to be preserved. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state or
country to country.
GLOBAL TWO-YEAR LIMITED WARRANTY
Products covered by the Global Two-Year Limited Warranty are guaranteed to be free
from manufacturing defects in materials and workmanship for two years from the
date of original purchase. If such a defect appears during the warranty period, we
