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will repair your product or replace it, as appropriate and at our discretion, with the
same or an equivalent model, free of charge.
This guarantee is non-transferable and does not cover cosmetic damage, wear and
tear, loss of use, damage to third party electronics or damage resulting from abuse,
misuse, unauthorized repair, improper handling, power outage or any uncontrollable
environmental circumstances. Shipping costs to our repair center may go at the
owner’s expense.
The original sales receipt verifying the date of purchase from an authorized retailer
is required to validate your warranty coverage. Any repairs made will restore
the intended functionality. While repairs will be made professionally, we cannot
guarantee the original appearance to be preserved. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state or
country to country.
FILING A WARRANTY CLAIM OR REQUESTING
NON-WARRANTY REPAIRS
We hope that you never experience a problem with your Victorinox Travel Gear
product, but in the event that it displays a defect of a functional nature covered
under warranty, please follow the simple steps below to file a warranty claim. For
your convenience, we have a global network of Authorized Repair Centers ready to
provide you with service anywhere in the world. You may follow these same steps to
request non-warranty repairs.
1. Visit victorinox.com.
2. Click on Store Finder.
3. Click the Repair Center link to locate a repair center near you.
4. Contact the Authorized Repair Center for assistance.
If you would like to send your product directly to Victorinox Travel Gear for repair, or
need assistance locating an Authorized Repair Center, please contact our Customer
Service Department by emailing us at
or
(for U.S. repairs only). A Return Authorization
number is required for all products shipped to Victorinox Travel Gear.
